1. Register as a new user at https://www.jyx.shop/login.
2. Log in to your new account and begin shopping.
3. Simply select the item(s) you wish to purchase and Add to Cart.
4. Preview your selected item(s) in the Shopping Cart located on the top right of the page. You may make an edit in your Shopping Cart.
5. If you have a coupon/promo code, please enter the code and apply.
6. When you are ready to place the order, hit the Checkout button.
7. Fill in your billing and delivery details.
8. Please read and check the "Agree to the Terms and Conditions" box.
9. Select the Continue button to proceed to Payment.
10. Please review your order and the total amount before completing the payment.
11. You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you have received a confirmation email from us.

If you haven't received the confirmation email, please contact us at enquiries@jyx.shop.

Payment Gateways Used by JYX

1. Debia: JYX uses the Debia payment gateway to process payments securely. During checkout, you’ll be redirected to Debia’s page, where an OTP (One-Time Password) may be required. Please allow a few moments for the OTP page to load. Debia supports multiple payment methods, including Visa, Mastercard, GrabPay, PayNow, Alipay, WeChat Pay, and ShopeePay.
2. Atome: For purchases on installment, JYX uses the Atome payment gateway. Atome’s installment process breaks up your final cart price into 3 payments. For any issues with installment payments, please contact support@atome.sg.
3. ShopBack: JYX also supports payments via ShopBack, providing you with more flexibility and rewards for your purchases.

Orders are confirmed once payment has been successfully completed. Please check your email for the confirmation message. If you do not receive it within a few minutes, kindly check your junk or spam folder before contacting us.

We accept all major credit cards. Please note that telegraphic transfers from banks outside of Singapore are not accepted.

Yes. All transactions are SSL-encrypted for your protection, and your payment details will never be stored or accessed without your consent. All information provided is kept strictly confidential and used solely by JYX for order fulfilment and customer service.

Once payment is complete, orders are automatically processed for prompt delivery. Unfortunately, we are unable to make any changes to an order after it has been confirmed.

If you encounter any technical issues, please contact us via the Contact button at the bottom of the page. Our Customer Service Officer will get in touch within three (3) working days to assist you.

This may occur if the product is:

1. Out of stock, or
2. Unavailable for delivery in your selected country due to import or export restrictions.

If you continue to experience issues, please reach out via the Contact button at the bottom of the page. Our Customer Service Officer will respond within three (3) business days.

We understand how disappointing it is when your favourite products are unavailable, and we apologise for the inconvenience. We are currently developing a Waiting List feature that will let you add out-of-stock items to your Wish List and receive updates once they are restocked.

As we operate exclusively online, product testing is not available. However, our dedicated customer service team is always happy to assist with any questions you may have. Simply fill in the Contact Us form located at the top right of the page, and our Customer Service Officer will reach out within three (3) working days.